Welcome to Forest and Whale’s polar adventure journey! We are committed to bringing you unforgettable experiences in the Arctic and Antarctic.

What Personal Information We Collect

Information You Provide

• Account Information: To create a Forest and Whale account and verify your identity, we collect your email address and phone number. We also generate a unique user ID for your account. This information may be used to contact you regarding your account or travel plans.
• Third-Party Login: You may log into your Forest and Whale account using third-party applications (e.g., WeChat). In such cases, we collect the name and email address associated with that application to verify your identity.
• Your Content: When you use our services, the booking details, inquiries, or feedback you submit may contain personal information, which we collect and handle carefully (we refer to this as “Content”).
• Communication Records: If you contact us, we record your name, contact details, and the content of your messages (we call this “Communication Information”) to better address your needs.
• Booking and Billing: When you book a polar cruise or purchase gear, we collect billing information through third-party payment services, such as your name, billing address, credit or debit card details, phone number, and email address. These are securely processed by our payment partners.

Information We Automatically Collect

• Log Data: When you use our services, your browser automatically sends us information such as your IP address, browser type and settings, access time, and how you interact with our website.
• Usage Patterns: We may track how you use our services, including the itineraries you view, tickets you book, gear you explore, as well as your time zone, country, visit duration, and device/browser version details.
• Device Information: This includes device name, operating system, unique identifiers, and browser type, which may vary depending on your device and settings.
• Data Analytics: We use tools like cookies to analyze how you use our services, helping us enhance your experience and tailor Forest and Whale to your travel needs.

How We Use This Information

We use this information to make your polar journey smoother and more enjoyable. Specific uses include:

• Providing, maintaining, and improving our services, such as processing bookings, managing itineraries, and recommending gear;
• Enhancing our services and understanding your needs to better meet your expectations;
• Staying in touch with you, sharing itinerary updates, ticket confirmations, or responding to your inquiries;
• Ensuring security, preventing fraud or abuse, and safeguarding our systems and networks;
• Complying with legal obligations and protecting your rights, ours, and those of others.

About Cookies and Similar Technologies

We and our partners use cookies, scripts, and similar tools to manage our services and understand your usage patterns. These technologies help remember your identity, personalize your browsing experience (e.g., suggesting relevant itineraries or gear), and allow us to analyze service performance to make it more valuable to you. You can manage cookies in your browser settings—check your browser’s “Help” menu for details. However, disabling cookies may affect your ability to fully experience our services.

Who We Share Your Information With

Our Partners

We may share the above categories of information with affiliated companies or partners, such as polar cruise operators or gear suppliers, to ensure your trip goes smoothly.

Service Providers

For operational needs, we collaborate with service providers (e.g., payment processors, cloud services, or email providers) and share necessary personal information with them. They use this information only to provide services on our behalf and are bound by our strict requirements.

Legal Requirements

If required by law, or if we sincerely believe it’s necessary, we may share information with government agencies or third parties. This could be to comply with legal obligations, protect our rights, prevent fraud, ensure service safety, or address other legitimate needs.

Your Rights

Depending on your local laws, you have the following rights regarding your personal information, and we’ll do our best to support them:

• Right to Know: You can learn how we process your information, including its type, source, and purpose.
• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Delete: You can ask us to delete your personal information (with some exceptions).
• Right to Correct: If your information is inaccurate, you can request corrections.
• Right to Object: You can object to certain types of information processing.
• Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
• No Ads or Selling: Rest assured, we don’t “sell” your information or use it for targeted advertising.

To exercise these rights, you or your representative can email us. We’ll verify your identity and process your request promptly. If you’re unsatisfied with our response, you can also email us to appeal.

Contact Us

Have any questions or suggestions about privacy? Feel free to reach out to us anytime via email at: tengfei@haibeimedia.com. We’re happy to listen.