Welcome to Forest and Whale’s polar adventure journey! We are committed to providing you with unique Arctic and Antarctic experiences and high-quality outdoor gear.

1. Introduction

These Terms were updated and became effective on February 27, 2025. They constitute an agreement between you and Forest and Whale (operated by Shenzhen Haibei Media Co., Ltd., hereinafter “we” or “Forest and Whale”) regarding your use of our website and services (including polar travel bookings, itinerary planning, and outdoor gear purchases, collectively “the Services”). Please read carefully, especially the sections on liability limitations and dispute resolution.

Acceptance Notice: By clicking “Agree” or otherwise accepting these Terms, you confirm that you fully understand and agree to their contents, and they take effect immediately. If you do not agree, please refrain from using our Services.

Forest and Whale offers Arctic and Antarctic travel consultation, cruise ticket bookings, itinerary planning, and outdoor gear purchasing services to make your polar journey easier and more exciting.

2. Registration and Access

You must be at least 13 years old to use our Services. If you are below the legal age in your jurisdiction, you may only use them with the consent of a parent or guardian. To register an account, you must provide true and accurate information. If using the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf. Your account is for personal use only and may not be shared with others.

3. Data Protection and Privacy

3.1 Data Collection

When using our Services, we collect and process your personal information as outlined in the Forest and Whale Privacy Policy, including account details, booking information, communication records, and usage data.

3.2 Data Usage

We use this information to provide the Services (e.g., process bookings, recommend itineraries), enhance your experience, communicate with you, and ensure service security. See the Privacy Policy for details.

3.3 Data Sharing

We may share your information with partners (e.g., cruise companies, payment providers) or entities required by law. Refer to the Privacy Policy for specifics.

3.4 Your Rights

Depending on applicable law, you may have rights to access, correct, or delete your personal information. See the Privacy Policy for more information.

3.5 Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure.

3.6 Data Retention

We retain your information only as long as legally permitted, for service provision or compliance purposes.

3.7 International Data Transfers

If your information is transferred outside your country/region, we comply with data protection laws to ensure its security.

3.8 Cookies

We use cookies to improve your browsing experience. You can manage them via browser settings, though disabling them may affect service functionality.

3.9 Privacy Policy

For more details, see the Forest and Whale Privacy Policy, which is an integral part of these Terms. Continued use of the Services signifies your agreement to that policy.

4. Usage Requirements

Content you upload, submit, or generate while using the Services (e.g., booking details, reviews, collectively “Your Content”) must comply with the following rules:

4.1 Service Ownership

We own and operate the Services. Except for the usage rights expressly granted, you have no other rights.

4.2 Using the Services

We grant you a personal, non-exclusive right to use the Services, provided you comply with these Terms and applicable laws.

4.2.1 Eligible Users

The Services are intended for users aged 13 and above. Those under 13 require guardian consent.

4.2.2 Service Scope

The Services include polar travel bookings, itinerary planning, and outdoor gear purchases, designed for convenience, not for high-risk areas (e.g., medical or financial decisions).

4.3 Usage Restrictions

You must not:

• Use the Services in violation of laws or these Terms;
• Infringe on others’ rights;
• Interfere with others’ use of the Services;
• Attempt to hack or replicate Service content;
• Use the Services to develop competing products.

4.4 Prohibited Actions

You are prohibited from using the Services for illegal or inappropriate activities, including but not limited to spreading false information, pornography, violent content, or privacy violations.

5. Content Management

We may review Your Content to ensure compliance with laws and these Terms, and we reserve the right to remove inappropriate content if necessary.

6. Fees and Payment

6.1 Fees

Some Services require payment, with fees as displayed on the website.

6.2 Payment

You agree to us charging your specified payment method. Refunds are not supported.

7. Liability and Indemnification

The Services are provided “as is.” We do not guarantee the absolute accuracy of content and are not liable for losses caused by reliance on the Services. You must indemnify us for losses resulting from your breach of these Terms or laws.

8. Termination of Terms

You may stop using the Services at any time to terminate these Terms. We may terminate the Services immediately if you materially breach these Terms.

9. Governing Law

These Terms are governed by the laws of Mainland China, with disputes resolved through arbitration.

10. Contact Us

Have questions? Email us at tengfei@haibeimedia.com. We’re happy to assist.